Frequently Asked Questions
Everything you need to know about shopping with Zep.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Zep accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I contact customer support?
Our dedicated support team is available 24/7 via the live chat on our website or by emailing support@zep.com.